Job Description
On behalf of a world-renowned technology company, Huawei, we are hiring an Customer Success Manager (Enterprise Business) who will be responsible for managing strategic customer relationships, ensuring high-quality service delivery, driving customer satisfaction, and overseeing end-to-end service operations. The role serves as the primary point of contact for enterprise customers, coordinating cross-functional teams to resolve service issues, optimize service performance, and support business growth. The successful candidate will also lead service governance, manage service level agreements (SLAs), drive continuous service improvement initiatives, and act as a trusted advisor to customers throughout their digital transformation journey.
Responsibilities:
- Have a comprehensive understanding of customer network and services, be proficient in service solutions for a specific scenario, have a deep understanding of project delivery background ...