Job Description
As a Customer Success Manager your responsibilities are:
- Lead the implementation and onboarding of the SaaS platform at client organisations
- Serve as the main point of contact for customers, supporting them with functional questions and best practices
- Guide customers through testing, configuration, and optimisation of the solution
- Build long-term relationships with CFOs and finance stakeholders
- Ensure smooth adoption, usage, and customer satisfaction throughout the lifecycle
- Identify and develop upselling and cross-selling opportunities in collaboration with the sales team
- Provide structured customer feedback to internal teams to support product improvement
- Support the sales team during presales, demos, and customer handover when required
A successful Customer Success Manager should have:
- Master's degree in business, economics, finance, or a r...