Job Description
As a Customer Success Manager, you will own and manage a portfolio of customers and be responsible for their overall success. Your portfolio of customers will be mostly composed of Mid Market companies (MM), giving you the opportunity to learn from a reasonable number of customers in many different industries as you start your career at LumApps. You will have at your disposal state‑of‑the‑art technology and playbooks that will help you determine which customers to prioritize for maximum impact. As an ideal candidate you’re resourceful and persuasive, effectively showing customers how to get more value from Lumapps, Beekeeper and Comeen.
Missions
- Partner with customers to understand their strategic goals, priorities, and desired business outcomes.
- Work with them to build and execute on a success plan and key performance indicators.
- Manage a portfolio of customers post implementation, focusing on growing adoption, ensuring retention, expa...