Job Description
The Opportunity
We're looking for a data-driven, operationally sharp Customer Success Manager to support a high-volume portfolio of Euna customers. In this role, you'll serve as the primary point of contact for a large segment of customers – managing their success at scale through digital-first engagement, proactive outreach campaigns, and efficient issue resolution. This role is built for someone who thrives on operational efficiency, loves working with data, and knows how to deliver meaningful customer experiences without one-on-one bandwidth for every account. You'll use automation, segmentation, and smart workflows to drive outcomes across over 300 accounts – keeping customers healthy, informed, and growing.
Responsibilities
Manage a High-Volume Portfolio
- Own the health and success of over 300 accounts across one or more Euna product lines
- Monitor customer health signals at scale using Totango and Salesforce to identify ri...