Job Description
About you
You are the person clients trust when things get busy.
You stay calm, organised and commercially switched on, even when there are multiple moving parts and pressure from every direction. You enjoy building relationships, though you are equally comfortable having difficult conversations when needed.
You are process driven without feeling robotic. You know good customer service is not just being reactive. It is follow ups, communication, accountability and making sure nothing slips through the cracks.
This role will suit you if you enjoy owning relationships properly and want to help bring structure and consistency to a busy production environment.
Your experience
You have experience in customer success, account management, client services or commercial operations within large format print, branded environments, exhibitions or a related production environment.
You are commercially aware and understand how strong account management impact...
You are the person clients trust when things get busy.
You stay calm, organised and commercially switched on, even when there are multiple moving parts and pressure from every direction. You enjoy building relationships, though you are equally comfortable having difficult conversations when needed.
You are process driven without feeling robotic. You know good customer service is not just being reactive. It is follow ups, communication, accountability and making sure nothing slips through the cracks.
This role will suit you if you enjoy owning relationships properly and want to help bring structure and consistency to a busy production environment.
Your experience
You have experience in customer success, account management, client services or commercial operations within large format print, branded environments, exhibitions or a related production environment.
You are commercially aware and understand how strong account management impact...