Job Description
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade’s AI solutions deliver measurable business value—from cash acceleration to process optimization—driving renewals, expansion, and long-term partnership.
What you’ll be doing
- Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level.
- Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change.
- Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk).
- Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives.
- Facilitate executive business reviews, customer innovation ...