Job Description
We're excited to be partnering with a VC-backed hospitality tech scale-up that is growing its Customer Success function. As part of this expansion, they're looking to make their first ever Customer Success hire, a brilliant opportunity to come in, shape the function from the ground up, and make it your own.
Reporting into the leadership team, you'll serve as a trusted partner to a portfolio of clients in the hospitality space, driving product adoption, satisfaction, and long-term retention. This is a fantastic opportunity for a customer-obsessed operator who thrives in a fast-paced, high-growth environment and wants genuine ownership in a scaling business.
You'll be joining a team of 30, based in London, working in a hybrid model with 3 days per week in the office and 2 days from home.
As their Customer Success Manager, you will:
- Own and nurture a portfolio of client relationships, acting as a trusted partner deeply embedded in their busine...