Job Description
Requirements:
- 2–5 years of experience in Customer Success, Account Management, or a client-facing SaaS role.
- Strong relationship management and communication skills.
- Understanding of customer retention, churn, expansion, and customer lifecycle management.
- Experience using CRM platforms such as HubSpot, Salesforce, or similar tools.
- Ability to manage multiple customer accounts simultaneously.
- Strong analytical and problem-solving skills.
- Customer-centric mindset with a proactive approach.
Responsibilities:
- Lead customer onboarding and implementation activities.
- Build strong relationships with assigned accounts and understand customer goals.
- Monitor customer health, adoption, and engagement metrics.
- Conduct regular business reviews and strategic account discussions.
- Identify opportunities for renewals, upselling, and cross-selling. ...