Job Description
SUMMARY:
Customer Success Manager | Rivonia, Sandton | Office-Based
About the company
A well established IT managed services provider offering a range of technology solutions to businesses across South Africa. We are looking for a motivated and people-oriented Customer Success Manager to join our team and take ownership of a broad client base that needs consistent attention, engagement and value. POSITION INFO:
The Role
This is a client-focussed position responsible for managing and nurturing a portfolio of smaller and non-SLA clients. Your primary goal will be to keep these clients engaged, informed and retained — while identifying opportunities to cross-sell, upsell and where applicable, convert non-SLA clients into contracted service agreements.
This is not a senior or technical role, but it does require someone who is confident on the phone and in client meetings, organised enough to manage a large number...