Job Description
About the Role
We're looking for a commercially minded Customer Success Manager who enjoys building strong customer relationships, solving complex problems, and driving real business impact.
You’ll play a key role in customer retention and revenue growth, partnering with clients as they navigate global employment challenges. This is a hands‑on role in a fast‑paced, growing team, where you’ll work closely with Ops, Sales, Marketing, Rev Ops and Finance to deliver an excellent customer experience.
What You'll Do Build strong, lasting relationships with customers and become a trusted advisor who helps them achieve their goals with Playroll. Drive customer retention through proactive engagement, early risk identification, and practical problem‑solving across your book of business. Identify and close expansion and cross‑sell opportunities by understanding customer needs and spotting areas for commercial growth. Collaborate closely with Ops, Sales, Marketing, Rev Ops and Fi...