Job Description
Enterprise Customer Success Manager
Location: Hybrid – Lisbon, Portugal
Seniority: Senior / Principal (5–8 years)
We're looking for an experienced Enterprise Customer Success Manager to own and drive success across a strategic portfolio of enterprise customers. This is a senior, consultative role for someone who thrives in complex, data-driven environments and enjoys partnering with executive-level stakeholders.
You'll act as a trusted advisor, ensuring customers realize measurable value, adopt solutions effectively, and achieve their business goals throughout the full customer lifecycle.
What you'll do
- Own a book of enterprise customers, driving value, adoption, retention, and expansion
- Build and execute customer success strategies aligned to business goals, KPIs, and outcomes
- Use data to identify trends, forecast account health, and tell compelling value stories
- Proactively identify ...