💼 Full-Time Position

Customer Success Manager

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Develop
📍 London, England, United Kingdom
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Location
London, United Kingdom
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Posted
June 04, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Customer Success Manager - London 2 days on-site - £50,000- £60,000 as a base bonus - reporting to the CEO

We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future.

Key Responsibilities

  • Act as the primary point of contact for 6 key enterprise clients, ensuring exceptional service delivery and long-term satisfaction
  • Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement
  • Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics
  • Collabor...