Job Description
Your mission
As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services. The ideal Customer Success Manager knows Intigriti’s products and services inside and out to help our customers plan and understand the best ways to utilize those based on their business needs or plans, commercial goals, and cybersecurity maturity. In this role, you are expected to take full ownership of customer outcomes and commercial performance across your portfolio, including both retention, building expansion pipeline and growing the revenue of your book of business.
What you’ll be doing
- Being responsible for the entire customer success cycle.
- Ensure value is received as a ROI and highlight the succe...