Job Description
About the role
We’re looking for a collaborative, hands‑on leader to partner with our Chief Operating Officer in scaling Syntasso’s Customer Success organisation. This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer‑success framework.
In this role, you will
- Facilitate distributed collaboration by running remote workshops, retrospectives, and technical sessions that keep teams aligned and focused on outcomes.
- Lead and facilitate Proof of Value (PoV) engagements, guiding teams through structured discovery, learning, and decision‑making while modelling Agile and XP practices that improve how platforms are designed and delivered.
- Guide customers through their Kratix journey, helping them build better, faster, safer platforms using modern Lean and Agile approaches.
- Evolve and scale the Customer Success function, bui...