Job Description

Position Overview

The Customer Success Manager is responsible for leading contact center operations to achieve operational excellence, service delivery targets, and client satisfaction. This role oversees team performance, quality assurance, training initiatives, stakeholder management, and operational compliance to ensure an exceptional customer experience.

The ideal candidate is a strong people leader with experience managing customer service operations, driving continuous improvement initiatives, and building high-performing teams within a fast-paced contact center environment.

Reporting Structure

• Reports to: Operations Manager / Contact Center Manager