Job Description
We are seeking a proactive and highly organized Customer Success Manager to oversee client projects from post-sale through final delivery. This role focuses on ensuring a smooth, well-communicated experience while coordinating across multiple stages of production and installation.
You’ll play a key role in keeping projects on track, managing client expectations, and ensuring timely completion of all milestones.
Duties / Tasks to perform
- Guide clients through the full project lifecycle after sales closure, including onboarding and process orientation
- Collect and organize required documentation such as logos, surveys, and approvals
- Submit permit applications and track approvals with relevant authorities
- Coordinate and communicate production and installation timelines
- Serve as the main point of contact for client inquiries, updates, and issue resolution
- Monitor project progress to ensure comple...