💼 Full-Time Position

Customer Success Manager [Philippines]

🏢
Golocad
📍 cabuyao, laguna, Philippines
📍
Location
cabuyao, Philippines
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

What you’ll focus on

1. Team Leadership

  • Lead, mentor, and develop a team of customer success professionals, fostering a high-performance, customer-centric culture.

  • Set clear goals, provide regular coaching and feedback, and conduct performance reviews to ensure continuous growth and development.

  • Build team capabilities around client management, data-driven insights, and operational excellence.

2. Client Support & Escalation Management

  • Serve as an escalation point for key accounts and complex client issues.

  • Oversee efficient management and resolution of support tickets, ensuring a 90% One-Touch Resolution Rate.

  • Identify root causes and work cross-functionally with warehouse, fulfilment, and operations teams to prevent recurrence.

  • Handle high-impact escalations that may affect service delivery, brand reputation, or financials.