Job Description
We're looking for a seasoned Remote Senior CSM who has been in the trenches — managing complex accounts, hitting retention targets, and influencing the way CS teams operate. This is not an entry-level role. You'll own high-value client relationships end to end and set the standard for CS excellence on the team.
You're a fit if you:
- Have 5+ years in Customer Success, Account Management, or a related client-facing role (service delivery or SaaS environment preferred)
- Have a proven track record hitting or exceeding retention and expansion targets
- Are comfortable engaging C-suite and VP-level stakeholders
- Use data to tell a story — spotting risk early and building business cases for renewal and expansion
- Are highly self-directed and don't wait to be managed
- Know your way around CS and CRM tools (Gorgias, GHL, HubSpot)
- Naturally mentor peers and contribute to how the team operates
- Communic...