Job Description
Customer Success Manager
The Customer Success Manager is responsible for ensuring implementation of any new client and/or scope within the business in adherence to the Client Service Level agreements, whilst ensuring effective management & involvement of the support functions & client teams to make the implementation a success on go‑live. Overall accountability for project performance of the implementation period/project and its alignment with organizational objectives. The Customer Success Manager role is managed by the Group Implementations Director ensuring direction is provided in terms of Customer Vision.
- Plays a crucial role in seeing that the new clients are onboarded with utmost diligence.
- Create a stellar impression.
- Pre‑planned onboarding strategy to retain & grow customers.
- Help clients with the proper insight & training of the products and services.
- Create training strategy to educate the customers and ho...