Job Description
We’re Hiring | Customer Success Manager (CSM) | Pune | Hybrid
Sakon is looking for an experienced and customer-focused professional to join our team as a Customer Success Manager (CSM) .
If you are passionate about customer engagement, SaaS solutions, strategic relationship management, and driving measurable business outcomes, this opportunity could be a great fit for you.
Location:
Pune, India (Hybrid)
Shift:
US Shift
Experience:
8-12 years in Customer Success / SaaS / Managed Services / Account Management
What You’ll Do:
- Manage customer lifecycle from onboarding to adoption, retention, and growth
- Conduct QBRs, customer reviews, workshops, and strategic engagement meetings
- Build customer success plans aligned with business goals and KPIs Manage escalations ...