Job Description
Position Summary The Customer Success Manager is the primary relationship owner for an assigned portfolio of customers. Reporting to the Director of Customer Success, this role is responsible for driving adoption, delivering measurable value, and securing long-term retention and revenue growth across their book of business. You will partner closely with customers from post-onboarding through renewal and expansion by building strong relationships, gaining a deep understanding of their business and operational goals, then translating those goals into platform outcomes, and proactively ensuring they are continuously realizing value. You will be the customer's internal advocate and the company's external representative simultaneously. This role requires someone who is equally comfortable in a strategic business review with a VP of Fleet Operations as they are digging into product usage data to diagnose a stalled adoption curve. The Role This is not a support role. This is a value-delive...