Job Description
Responsibilities
● Account Management: Manage a portfolio of key accounts, fostering strong
relationships with executive stakeholders and ensuring consistent,
high-quality support.
● Strategic Planning: Develop and execute strategic account plans, identifying
opportunities for growth, upsell, and renewal.
● Customer Engagement: Act as the primary point of contact for major clients,
addressing their needs and concerns proactively and comprehensively.
● Mentorship and Team Leadership: Mentor junior team members, providing
guidance and support to help them develop their skills and achieve their
goals.
● Problem Resolution: Lead the resolution of complex customer issues,
coordinating with internal teams to ensure swift and satisfactory outcomes.
● Data Analysis and Reporting: Use customer data...