Job Description
Description
TheCustomerSuccess Manager (CSM) – Serviceowns the strategic technical relationship with Sprinklr's enterprise customers in customer service, CX, and contactcenteroperations. You will drive the successful adoption and expansion of Sprinklr’sCare,Case Management,AI Automation, andContactCentersolutions by acting as the technical face of the partnership. You would lead transformation—not just platform rollout—by aligning Sprinklr’s technology to the customer’s support operating model, cost structure, and digital roadmap.TheCSM is also responsible for overseeing empowerment and training programs to ensure comprehensive onboarding and delivering a consistent cadence of engagement with customers through operationalcadences.
What You'll Do
Transformation Advisory
Serve as a trusted advisor to Heads of Service, ContactCenterDirectors, and Support Transformation leads.