Job Description
About RMS
At RMS, our people build scalable technology for the hospitality industry worldwide. We are in a high-growth, high-impact phase, applying data and AI to how we design, build, and evolve our SaaS platform. Every person is empowered to own their space, challenge the status quo, and make a meaningful impact.
Your Impact As a Customer Success Manager, you'll be at the heart of our client relationships, ensuring customers are not only satisfied, but truly thriving on our RMS platform. You'll play a vital role in reducing churn, driving product adoption, and identifying opportunities for growth within key enterprise accounts. Your proactive mindset and relationship-first approach will help turn customers into long-term partners and advocates.
What you'll be doing Building strong relationships with key accounts, new customers, and at-risk clients to ensure long-term success and satisfaction. Monitoring customer health and engagement to identify potential risks and implement...
At RMS, our people build scalable technology for the hospitality industry worldwide. We are in a high-growth, high-impact phase, applying data and AI to how we design, build, and evolve our SaaS platform. Every person is empowered to own their space, challenge the status quo, and make a meaningful impact.
Your Impact As a Customer Success Manager, you'll be at the heart of our client relationships, ensuring customers are not only satisfied, but truly thriving on our RMS platform. You'll play a vital role in reducing churn, driving product adoption, and identifying opportunities for growth within key enterprise accounts. Your proactive mindset and relationship-first approach will help turn customers into long-term partners and advocates.
What you'll be doing Building strong relationships with key accounts, new customers, and at-risk clients to ensure long-term success and satisfaction. Monitoring customer health and engagement to identify potential risks and implement...