Job Description
About the Company
BrightEdge
Location: Bengaluru / Mumbai / Delhi / Pune (Remote)
Experience: 5–9 years
Timings - EST / PST (4:30 PM to 1:30 AM IST)
About the Role
BrightEdge is building its Customer Success team in India as part of a high-impact global expansion. This is a greenfield opportunity to work with enterprise customers and play a key role in driving onboarding, adoption, and long-term value from our AI-powered SEO platform. As a Customer Success Manager (SMA), you will manage enterprise, multi-stakeholder accounts, ensuring customers achieve measurable outcomes and continue to grow with BrightEdge.
Responsibilities
- Own end-to-end customer lifecycle: onboarding, adoption, retention, and renewals
- Drive platform adoption and value realization across enterprise accounts
- Build strong relationsh...