Job Description
1. Revenue Growth: Upsell & Cross-Sell
- Proactively identify and develop new business opportunities within existing client accounts.
- Drive account expansion through additional headcount, new project streams, or new service lines.
2. Client Relationship Management
- Serve as the primary commercial point of contact for key decision-makers across assigned accounts.
- Conduct regular business development touchpoints, site visits, and engagements.
- Strengthen multi-level relationships to gain visibility on upcoming needs and budget cycles.
- Maintain an active client listening routine to uncover pain points and future requirements.
3. Partnership With Customer Success Operations Manager (CSOM)
- Coordinate closely with the CSOM to ensure seamless governance:
- MBR/QBR participation
- Renewal planning
- Risk mitigation strategy
- Align c...