Job Description
*This is an existing vacancy
ABOUT THE ROLE
We’re seeking a proactive Customer Success Manager (CSM) to drive success for our mid-market and enterprise clients. The ideal candidate is experienced in SaaS customer success, skilled at managing objections, and passionate about delivering measurable value to clients.
RESPONSIBILITIES
- Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
- Build strong relationships with key stakeholders to drive satisfaction and loyalty.
- Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform.
- Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities.
- Address objections and clearly articulate the ROI of Spellbook’s solutions.
- Design and send targeted emails to engage legal professionals...