Job Description
The CSM is the post-sale owner of customer outcomes for Bytes Services. This role is responsible for ensuring that our clients experience consistent, high-quality technical support aligned to SLAs and business outcomes. Working closely with Customer Success Architects, support teams, and clients, you’ll lead service performance reporting, manage escalations, and drive continuous improvement across the support experience.
This role acts as the operational owner of the client support journey. Ensuring clarity, consistency, and excellence in service delivery.
The CSM proactively monitors account health, mitigates risk, channels Voice of Customer insights to service improvement, and partners with Sales for renewals and expansion, remaining operationally focused and non-commercial in day-to-day engagements.
KEY RESPONSIBILITIES:
Client Support Experience
- Serve as the operational point of contact for clients for all support-rela...