Job Description
As a Customer Success Manager, you will own customer relationships after onboarding and ensure clients continue to realize value from Numerator’s products. You will work closely with end users and senior stakeholders across Sales, Marketing, Merchandising, Category Management, Brand, and Insights to understand business objectives, uncover new needs, and connect Numerator’s solutions to meaningful business impact.
You will also partner cross-functionally with Sales, Onboarding, Education, Support, Operations, and Product teams to deliver a seamless customer experience. In partnership with Sales, you will support renewals and identify opportunities to expand Numerator’s footprint within your assigned portfolio.
What You'll Do
+ Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value against their long-term strategic goals by coaching the end users on how to best leverage the data.
+ Serve as a trusted advisor...
You will also partner cross-functionally with Sales, Onboarding, Education, Support, Operations, and Product teams to deliver a seamless customer experience. In partnership with Sales, you will support renewals and identify opportunities to expand Numerator’s footprint within your assigned portfolio.
What You'll Do
+ Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value against their long-term strategic goals by coaching the end users on how to best leverage the data.
+ Serve as a trusted advisor...