Job Description
We're looking for a Customer Success Reporting Analyst to help us turn data into actionable insights that improve customer experience and operational performance. In this role, you'll be responsible for reporting, dashboard development, workforce management support, Zendesk administration, and identifying opportunities to improve processes through data, and automation.
As our Customer Success Reporting Analyst you will:
- Develop practical tracking processes, governance routines, and performance reporting.
- Manage and prioritise requests based on business value, urgency, dependencies, and team capacity.
- Build dashboards, consolidate information, and create clear reports to support decision‑making.
- Support end‑to‑end Zendesk implementations, including setup, configuration, and deployment.
- Design and improve ticket workflows, routing rules, SLAs, automations, triggers, macros, and views.
- Configure...