Job Description
We are seeking a high-performing, bilingual Customer Success Specialist (Arabic/English) to join our team in the United Arab Emirates. In this role, you wont just be answering questions; you will be a strategic partner to our clients across the GCC region. You will be responsible for ensuring seamless onboarding, driving product adoption, and maintaining high retention rates by building strong, trust-based relationships in both English and Arabic.
Key Responsibilities:
- Relationship Management: Serve as the primary point of contact for a portfolio of key accounts in the UAE, Saudi Arabia, and the wider Middle East.
- Onboarding & Training: Conduct virtual and on-site product demonstrations and training sessions in both Arabic and English.
- Retention & Renewals: Proactively monitor account health and lead the renewal process to minimize churn.
- Localized Support: Translate complex technical concepts into culturally relevant business...