Job Description
Petaling Jaya, Malaysia | Posted on 30/04/2026
We are hiring a Customer Success Specialist (Mandarin Speaker) to join a leading organisation within the banking sector based in Petaling Jaya, Malaysia .
In this role, you will be responsible for handling customer inquiries, resolving concerns, and delivering a high standard of support via inbound calls and email channels.
Key Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner
- Educate customers on digital banking services and self‑service options
- Conduct call‑backs for transaction confirmations and request supporting documentation when required
- Assess customer needs, identify issues, and provide appropriate solutions
- Perform KYC‑related tasks in line with internal procedures
- Maintain accurate records of customer interactions
- Deliver excellent customer experienc...