Job Description
Description
Overview:
Join a dynamic and growing organization in Columbia, SC as a Customer Service / Account Manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.
Key Responsibilities:
+ Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.
+ Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.
+ Track account activity, update records, and manage documentation to support service delivery and performance reporting.
+ Collaborate with internal teams (e.g., sales, operations, supp...
Overview:
Join a dynamic and growing organization in Columbia, SC as a Customer Service / Account Manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.
Key Responsibilities:
+ Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.
+ Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.
+ Track account activity, update records, and manage documentation to support service delivery and performance reporting.
+ Collaborate with internal teams (e.g., sales, operations, supp...