Job Description
Role: Customer Success Specialist
Location : Kochi, Kerala, India
Mode: Full Time
Liaison Scope: Product Development Team, Engineering, External Vendors, and
University Stakeholders
Purpose of the Role
This role serves as a specialist support function bridging pedagogical success and technical
infrastructure. You will be responsible for ensuring that the Learning Experience Platform (LXP)
remains seamlessly integrated, licensed, and optimized for educational institutions. The role focuses on supporting Technical Operations, coordinating Vendor Management for software licensing, and facilitating Partner Integrations to maintain a reliable and scalable digital ecosystem. As a dedicated and enthusiastic Customer Success Specialist, you will play a pivotal role in enhancing customer satisfaction and improving platform adoption thr...