Job Description
Customer Success Specialist (Local) – Mandarin + Cantonese | Penang (Livingstone)
RM4000–4500 + RM700 KPI + 13th Month Salary | 5-day work week (Rotational shifts) | Onsite | ASAP Start
We are currently hiring a Mandarin + Cantonese‑speaking Customer Success Specialist for a leading customer support operation based in Penang (Livingstone) .
This role is ideal for candidates who are passionate about delivering excellent customer experiences in a structured, fast‑paced support environment.
Key Responsibilities:
- Handle customer queries via phone, chat, and other channels
- Assist customers with order status, delivery updates, and service requests
- Provide clear, professional, and solution‑oriented support
- Ensure accurate data entry into internal systems
- Maintain high standards of customer satisfaction and service quality
- Adapt communication style based on custome...