Job Description
Customer Success Specialist (Local) – Mandarin | Hotel Industry | Kuala Lumpur (GTower)
Up to RM4500 + Language Allowance | 24/7 Rotational Shift (5 days work / 2 off) | Onsite | ASAP Start
We are hiring a Mandarin-speaking Customer Success Specialist to join a leading hotel industry support team based in Kuala Lumpur (GTower).
This role is ideal for candidates with strong customer service skills, a problem-solving mindset, and interest in financial services and banking operations.
Key Responsibilities:
Educate customers on self-service banking and digital channels
Conduct transaction verification callbacks and request supporting documents when required
Understand customer needs and provide accurate, solution-focused support