Job Description
Petaling Jaya, Malaysia | Posted on 27/04/2026
TheCustomer Success Specialist (CSS) will be responding to customer requests,managing concerns, and providing specific information based on the enquiriesreceived via inbound phone call and email channels.
- Educate customerson self-service options and automated banking channels.
- Conduct call backsfor transaction confirmations and reach out for supporting documents asneeded.
- Clarify customerneeds, evaluate problems, and provide solutions.
- Perform specifiedKYC tasks when required.
- (Mayperform other duties as requested that may not be specifically addressed inthis document)
Requirements
- Fluent inEnglishand Mandarin languages, with excellent written and verbalcommunication skills
- Education level:SPM and above
- Able to work in24*7 Shift rotational basis
- Proven ability topromote and build extraordi...