Job Description
Make your next big career move by applying as KMC Solutions' next ASSOCIATE CUSTOMER SUCCESS MANAGER!
The Associate Customer Success Manager (SMB) is an entry-level individual contributor responsible for managing a high-volume portfolio of small business customers. This role serves as the primary post-sale point of contact, owning the customer relationship and gross revenue retention (GRR) through consistent execution of SOCi’s defined customer engagement model.
The Associate CSM partners with customers to drive product adoption, engagement, and value realization while proactively identifying risks to retention. This role operates within established processes and playbooks, focusing on operational excellence, responsiveness, and effective execution
Work setup:
- In-person during probation
- Hybrid setup after regularization (Depending on their performance)
- KMC Armstrong Corporate Center,...