Job Description
Overview
Customer Success Specialist (Mandarin) – Petaling Jaya, Malaysia
We are hiring a Mandarin-speaking Customer Success Specialist to join a customer support team based in Petaling Jaya, Selangor. This role focuses on delivering high-quality support to customers through phone and email channels.
Responsibilities
- Respond to customer enquiries via inbound calls and email
- Manage customer concerns and provide accurate information
- Educate customers on self-service and digital banking options
- Conduct call-backs for transaction verification when required
- Request and follow up on supporting documentation
- Perform KYC-related tasks in accordance with company procedures
- Identify customer needs and provide appropriate solutions
Working Hours
- Rotational shifts (24/7 coverage)
- 5 working days per week, 2 days off
Requirements
- Fl...