Job Description
Overview
Are you a Customer Success leader who loves building scalable ways of working? Do you want to help thousands of SMEs get real, measurable value from technology? Would leading a high-volume, fast-growing team energise you?
If you answered yes to every question, keep reading. You might be Groweo's new Customer Success Team Lead.
Role
We are looking for a Customer Success Team Lead to lead our Customer Success Associate team in a pooled, high-volume motion. This is a pure leadership role with no personal customer portfolio: you own your team's output, meaning customer retention, satisfaction, and measurable value deliver.
You know what good customer success looks like, and you know how to make it work at scale. Your team serves a large pool of customers, with each Associate managing 300+ accounts, so you think about efficiency, clarity, and repeatable processes as much as warmth. You understand that coaching your team on business ...