Job Description
Elevate customer satisfaction at Novisto as a Team Lead, focusing on Customer Success in Montreal. Lead a team of specialists while managing your own enterprise accounts for impactful outcomes.
Novisto is seeking an experienced Team Lead in Customer Success to drive value using our ESG data management platform. This player-coach role allows you to mentor Customer Success Managers while overseeing a portfolio of enterprise clients. Collaborate with various departments to ensure customer satisfaction and team development.
Key Responsibilities:
• Lead and coach a small team of Customer Success Managers
• Own a portfolio of enterprise accounts throughout the customer lifecycle
• Act as an escalation point for customer issues and risks
• Operationalize customer success initiatives and forecast renewals
• Share insights with leadership on team performance and customer feedback
Requirements:
• 4+ years in Customer Success or Account Management
• Experience mentor...
Novisto is seeking an experienced Team Lead in Customer Success to drive value using our ESG data management platform. This player-coach role allows you to mentor Customer Success Managers while overseeing a portfolio of enterprise clients. Collaborate with various departments to ensure customer satisfaction and team development.
Key Responsibilities:
• Lead and coach a small team of Customer Success Managers
• Own a portfolio of enterprise accounts throughout the customer lifecycle
• Act as an escalation point for customer issues and risks
• Operationalize customer success initiatives and forecast renewals
• Share insights with leadership on team performance and customer feedback
Requirements:
• 4+ years in Customer Success or Account Management
• Experience mentor...