Job Description
Vonage Communications APIs:
As an emerging leader in the $10B communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role matters:
Our Customer Success Training Specialist will provide the foundational learning for our Customer Success teams. In this role you will be the architect of the CS journey, from the moment a new CSM joins to the mastery of our post-sales ecosystem....
As an emerging leader in the $10B communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role matters:
Our Customer Success Training Specialist will provide the foundational learning for our Customer Success teams. In this role you will be the architect of the CS journey, from the moment a new CSM joins to the mastery of our post-sales ecosystem....