Job Description
Arlington, Virginia
Secret
On-site only
Administrative Services/Customer Support
**Overview**
GovCIO is looking for a Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Arlington, VA.
**Responsibilities**
Serves as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This role requires excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
• Supports Microsoft Windows environments.
• Repairs/replaces system peripherals, including printers and scanners.
• Maintains configuration management data and documentation.
• Creates, updates, and tracks service call requests within service ticke...
Secret
On-site only
Administrative Services/Customer Support
**Overview**
GovCIO is looking for a Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Arlington, VA.
**Responsibilities**
Serves as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This role requires excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
• Supports Microsoft Windows environments.
• Repairs/replaces system peripherals, including printers and scanners.
• Maintains configuration management data and documentation.
• Creates, updates, and tracks service call requests within service ticke...