Job Description
We are seeking a skilled and customer-oriented individual to join our team as a Customer Support Adviser. As a key member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued customers. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences.
Main Duties and Responsibilities
- Handling Customer enquiries through the various platforms available (Chat, Email and phone) through both inbound and outbound channels.
- Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time
- Using well-developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation
- Maximise any revenue-generating opportunities identified
- Accurate data...