Job Description
THE JOB
As a Customer Support Agent, you will be the first point of contact for Ticketmaster Belgium customers and fans. You will assist customers with questions related to tickets, events, accounts, and payments while ensuring excellent customer experience. You will work closely with internal departments such as Event Operations, Client Support, and Technical Support to resolve issues quickly and professionally.
WHAT YOU WILL BE DOING
Respond to customer inquiries via email, chat, and phone.
Assist fans with:
ticket purchases
mobile tickets
refunds and exchanges
account-related issues
event access and entry questions
Troubleshoot technical issues related to the ticketing platform.
Accurately document customer interactions in CRM systems.
Escalate complex cases to specialized internal teams.
Stay informed about upcoming events, procedur...