💼 Full-Time Position

Customer Support Agent – Digital and Voice Support at Influx

🏢
Confidential
📍 Kenya, Kenya, Kenya
📍
Location
Kenya, Kenya
📅
Posted
June 08, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.


Customer Support Agent – Digital and Voice Support

Essential Duties:

  • Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues

  • Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs

  • Liaison with other departments to resolve customer issues

  • Communicate effectively and with a positive tone with peers and your manager

  • Contribute to a high-performance and friendly workplace culture

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customers, clients, and...