Job Description
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Support Agent to join their team in Lisbon.
Position: Customer Support Agent
Location: Lisbon, Portugal
Work model: on-site
Employment type: fixed term (6 months)
DUTIES AND RESPONSIBILITIES:
Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
Assist clients with account-related queries, including identity verification and account information confirmation
Adhere to regulatory guidelines and internal procedures as directed by the client
Troubleshoot issues and offer effective solutions tailored to cu...