Job Description
Key Responsibilities:
- Handle customer inquiries, complaints, and support requests via Zendesk.
- Guide customers in troubleshooting basic technical issues and optimizing product/service usage.
- Ensure complaints are tracked and responded to promptly.
- Process account-related tasks (verification, deletion, unsubscribe requests, suspensions, bans).
- Enter and update customer information in the companys database.
- Maintain a high customer satisfaction rating and meet performance KPIs.
- Stay updated on gaming industry trends and the companys game products to provide informed assistance.
- Perform other tasks as assigned by the direct manager
Skills & Requirements:
- High school diploma or higher.
- Strong communication skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Fluency in English (Speaking, Listening, Writing, and Reading) ...