Job Description
Location: New Town, Kolkata
Shift: US Shift (8:00 pm - 5:00 am)
Employment Type: Full-time
About the Role
We are looking for a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be responsible for assisting customers, resolving queries, and ensuring a seamless customer experience across various communication channels.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues effectively while maintaining a high level of customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Identify customer needs and provide appropriate solutions or escalate when required
- Follow company processes, policies, and service standards
- Co...