Job Description
This range is provided by TopHat HR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CA$50,000.00/yr - CA$55,000.00/yr
About Us:
Tophat HR is a boutique consulting firm. We are experts in tailored and comprehensive human resources consulting & management services.
About The Role:
We are looking for a Customer Support Associate for one of our SaaS clients who are rapidly expanding their Customer Success team.
Responsibilities:
- Customer Support Assistance (First Response & Triage)
- Monitor incoming customer inquiries (email, chat, ticketing)
- Provide first response to acknowledge the request and set expectations
- Route issues to the appropriate team (CSMs, Eng, Logistics, etc.) and follow up to ensure timely responses
- Track response times and escalate ...